Policies

Shipping and Returns Policy

Shipping

All boxes are shipped directly from Florida, USA.

  • Processing time: 3–5 business days after order confirmation.

  • Delivery time: Typically 3–7 business days via USPS or UPS.

  • Flat-rate shipping: $8.95 per box (U.S. mainland).

  • Free shipping: Orders over $150.

  • We currently ship within the U.S. only.

Once shipped, you’ll receive a tracking email. The Doxies Library is not responsible for carrier delays or incorrect addresses provided during checkout, though we’ll do our best to help resolve any issues.

Returns & Exchanges

Due to the custom and limited-edition nature of our subscription boxes, we are unable to accept returns or exchanges once your order has shipped.

If your box or any item arrives damaged, missing, or incorrect, please contact us within 7 days of delivery at support@thedoxieslibrary.com. We will do our best to make it right.

Cancellations

Subscription cancellations must be made before the next billing cycle to avoid being charged for the upcoming month. Once payment has processed, that month’s box cannot be canceled or refunded.

Privacy Policy

At The Doxies Library, your privacy is as sacred as your reading time.

Information We Collect

We collect only the personal information necessary to fulfill your order — such as name, shipping address, and email. Payment data is processed securely through our third-party provider and never stored on our servers.

How We Use Your Information

  • To process and ship orders

  • To communicate about your subscription or purchases

  • To share updates, promotions, and exclusive offers (only with your consent)

We never sell or share your information with outside parties because we honestly do not have the time or inclination to do so. Its that simple.

Allergies & Preferences

Subscribers can indicate allergies, sensitivities, or scent preferences during checkout. We do our best to accommodate substitutions, but The Doxies Library cannot guarantee all products are allergen-free.

Your Rights

You can update, correct, or delete your information anytime by contacting us at support@thedoxieslibrary.com.

Terms of Service

Overview

By subscribing to or purchasing from The Doxies Library, you agree to our Terms of Service.

Subscriptions

Subscriptions automatically renew at the end of each billing period unless canceled prior to renewal. Any price increases will be announced 30 days prior to implementation to ensure timely notice and action for subscribers.

Intellectual Property

All content, photography, logos, and written materials on our website and packaging belong to The Doxies Library and may NOT be used without permission.

Liability

We curate and ship every box with care, but The Doxies Library is not liable for any reactions, injuries, or damages related to included products. Always read individual product labels before use.

Contact

Questions or concerns? Reach out to us anytime at support@thedoxieslibrary.com or on Instagram @thedoxieslibrary.